Business Communication (Mid Term_ spring 26)

Question 4 - 5 Marks Subject: Pertaining to Your Recent Reservation Cancellation Request Dear Madam/Sir, We are in receipt of your communication expressing a desire to cancel your upcoming booking. An examination of the circumstances has been duly conducted by our reservations department, and a determination has been arrived at by the authorized personnel. Currently, we are engaged in the assessment of applicable policies and conditions. The supervisor will be liaising with the front office staff, following which the front office staff will be communicating the ultimate decision to the guest. Please be advised that owing to procedural and system-related constraints, the processing timeframe is unable to be accelerated at the present juncture. Your kind understanding and continued patience in this regard would be greatly appreciated. List all ten communication mistakes (camouflaged verb, passive voice, rubber stamp expression, cluttering phrase, we-viewpoint, unnecessary repetition, use of technical words, lack of concrete language, gender-biased word, long sentence, etc.) in the above message by clearly underlining each mistake using appropriate business communication terminology.